FAQs

Online Shop Order Shipping

How will my order be sent to me?

We use post haste to send out Desiree Clothing orders and will send you a tracking number when your item is sent out

How much is shipping, postage and handling?

We offer free shipping via courier in NZ and worldwide by post. We know that getting to the checkout and having to work out shipping costs is never fun so we just decided that we would offer free shipping all the time instead. 

How quickly will my order be dispatched?

It depends whether the clothing item is currently in stock or needs to be made. If it is in stock then it will be sent out as soon as payment has cleared. If the clothes  need to be made then it will be sent out within 24-48 hours and we will contact you to let you know the item needs to be made. If you need it urgently please let us know and we will do what we can to get it to you by then :-)

Do you send clothing on appro (approval)?
If you are unfamiliar with our clothing sizes and would like to try on a couple of sizes please contact us and we can arrange to send items on appro. Please note that a credit card number will be required for this so that it can be charged if items are not returned within the specified time.

Clothing Production


Where are the clothes made?

Right here in beautiful little NZ (New Zealand). Almost all of our clothing is made within the greater Wellington region but occasionally a few things will be made in Auckland. Being a locally made fashion brand is very important to us, we have a wonderful Industry in New Zealand which we are proud to support.
 

Who makes the clothing?

Some clothes are made in-house in our Wellington workroom and the rest of the garments are sent out to our lovely outworkers, who are mothers working from home running their own small businesses. We love dressing real women with clothes are made by real women too :-)

Where is the fabric sourced from?
We purchase fabrics through New Zealand and Australian based fabric wholesalers. Unfortunately there are only a few wholesales in New Zealand who and almost no one produces fabrics so we are unable to source all of our fabrics locally so the next best option is to keep as much of that business in New Zealand by buying from kiwi business.
Online Payment Options
Can I pay with a Credit Card?
Yes. You can pay online with a credit card or debit card. We also offer Apple Pay, Google Pay, Poli banking and Paypal.
Do you offer Laybuy?
YES! Buying quality fashion items from us is not as cheap as some mass produced item from a cheap shop but you are making the right choice and we figured that Laybuy helps make it easier to afford the good stuff. Our Laybuy is powered via Paypal.
Clothing Sizing and Customising
How does the sizing work?
Our sizing page will show you how to measure yourself to work out your clothing size for our brand. The sizing chart shows the body size we have made the clothing to fit. The fashion items shown on the model shows how things will fit if the size chart is followed. So something is slim fit and you would like it a bit looser then go up a size likewise if an item is loose on the model and you would like it a slimmer fit then go down a size.

Can you customise clothing items you offer online?
Yes we sure can. If you need something in a different colour or slightly longer etc please contact us and we will do our best to accomodate your request.

Garment Returns
Can I return clothing purchased from you?
Sure. If you need to return or exchange an item please email us and we will arrange for the item to get picked up and exchanged or refunded. Please ensure that you contact us within 14 days of receiving your order and that the clothing is unworn and the original tags are intact.
Can I return a Sale Item?
No, unfortunately we do not accept online shop returns on Sale items unless the item is faulty in which case we will happily refund it.


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