FAQs
SHIPPING FOR ONLINE ORDERS
How will my order be sent to me?
We use a local courier for our standard shipping and NZ Post for economy shipping. When your order is dispatched we will send you a tracking number.
How much is shipping, postage and handling?
New Zealand
Economy - Post
Under $80 = $6 Urban $11 Rural
Standard - Courier
Under $150 = $11 Urban $16 Rural
Over $150 = Free Shipping
International
Orders under $399 = $19.95
Orders over $400 = Free
How quickly will my order be dispatched?
Items are dispatched the same day when ordered before 3pm on a business day.
If ordered on a weekend it will be dispatched on the next business day.
If ordering clothing that is made to order then item will be dispatched once it has been made which will be within 7 days but you will be notified by email of the specific turnaround time. Please contact us if you need a made to order item urgently.
CLOTHING PRODUCTION
Where are the clothes made?
Right here in beautiful little NZ (New Zealand). Almost all of our clothing is made within the greater Wellington region. Being a locally made fashion brand is very important to us, we have a wonderful Industry in New Zealand which we are proud to support.
Who makes the clothing?
Some clothes are made in-house in our Wellington workroom and the rest of the garments are sent out to our lovely outworkers, who are mothers working from home running their own small businesses. We love dressing real women with clothes are made by real women too :-)
Where is the fabric sourced from?
We purchase fabrics through New Zealand and Australian based fabric wholesalers. Unfortunately there are only a few wholesales in New Zealand who and almost no one produces fabrics so we are unable to source all of our fabrics locally so the next best option is to keep as much of that business in New Zealand by buying from kiwi business.
ONLINE PAYMENT OPTIONS
Can I pay with a Credit Card?
Yes. You can pay online with a credit card or debit card. We also offer Apple Pay, Google Pay, Shop Pay and Paypal.
CLOTHING SIZING AND CUSTOMISING
How does the sizing work?
Our sizing page will show you how to measure yourself to work out your clothing size for our brand. The sizing chart shows the body size we have made the clothing to fit. The fashion items shown on the model shows how things will fit if the size chart is followed. So something is slim fit and you would like it a bit looser then go up a size likewise if an item is loose on the model and you would like it a slimmer fit then go down a size.
Can you customise clothing items you offer online?
Yes we sure can. If you need something in a different colour or slightly longer etc please contact us and we will do our best to accomodate your request.
GARMENT RETURNS
Can I return clothing purchased from you?
Sure. If you need to return or exchange an item please email us and we will arrange for the item to get picked up and exchanged or refunded. Please ensure that you contact us within 14 days of receiving your order and that the clothing is unworn and the original tags are intact.
Can I return a Sale Item?
No, unfortunately we do not accept online shop returns on Sale items unless the item is faulty in which case we will happily refund it.
Where to next?
